Question 1

Where can I find my product key?

Accepted Answer

Log in with Discord and open your [Keys page](/account/keys). Every key you've purchased is listed there together with its setup instructions. Keys are also shown on the order confirmation screen right after checkout.

Question 2

I have my key — how do I redeem and install the product?

Accepted Answer

Open your [Keys page](/account/keys) and expand the key — each product ships with its own step-by-step instructions. For full setup walkthroughs, check your product's guide under **Product Guides** on the [FAQ page](/faq).

Question 3

My key doesn't work. How can I fix this?

Accepted Answer

First double-check you copied the full key with no extra spaces. If it still fails, open a ticket in [our Discord](/discord) and the team will verify or replace it — have your order details ready.

Question 4

How long does it take to receive my order?

Accepted Answer

Delivery is usually instant: your key appears on the [Keys page](/account/keys) as soon as payment clears. If it hasn't shown up within a few minutes, open a ticket on [Discord](/discord).

Question 5

What is your refund policy?

Accepted Answer

Because keys are digital goods, refunds are handled case by case. Open a ticket on [Discord](/discord) with your order details and the team will sort it out.

Question 6

A product is out of stock — when will it restock?

Accepted Answer

Restocks happen regularly. Join [our Discord](/discord) for restock announcements, or check back on the store page.

Question 7

Do you offer help setting up a specific product?

Accepted Answer

Yes — every product has its own guide under **Product Guides** on the [FAQ page](/faq). If you're still stuck after following it, [our Discord](/discord) support is available 24/7.

Question 8

I paid but my order shows as pending. What now?

Accepted Answer

Some payment methods take a few minutes to confirm. If your order is still pending after 15 minutes, open a ticket on [Discord](/discord) and we'll check it for you.

Frequently Asked Questions

Help & Support

Product Guides

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